The agreement is automatically extended with the same period if the Service has not been terminated in writing no later than one week before the end of the contract period. The contract period is the same period as the payment period. Traxmate is never responsible for indirect damage, such as lost profit or production, loss of data etc.Īs soon as the customer has ordered the Service, the Agreement begins to run. Traxmate is not liable for damage or loss in the event of delay, interruption, failure or incorrect delivery of data or circumstances of a similar nature. Change work must be carried out with respect to the customer’s needs and in such a way that any disturbances are limited. Traxmate reserves the right to change the service description and the technical system solution for the service. Traxmate is also not responsible for traffic costs (eg SMS traffic) that arise at the service’s use. problems with the customer’s connection to the internet, lack of communication or other products or services from the supplier, or impaired accessibility due to DoS attacks. The guaranteed availability excludes circumstances that Traxmate cannot control, for example. Traxmate reserves the right to change the prices one month after notification. The customer is obliged to pay compensation for written payment reminder and for collection costs according to law. If the payment is not completed on the due date, interest on late payment shall be paid according to the Interest Act from the due date. If the invoice is sent out, it must be paid according to the instructions stated on the invoice. The customer is responsible for the card being chargeable on the day the invoice is due. extra invoices or e-mail, calculated and invoiced in arrears. Unless otherwise agreed, monthly fees are billed for three months in advance and extra costs incurred, eg. If the invoice cannot be delivered due to Invalid email address or customer wishes paper invoice, invoice will be sent by regular mail with a billing fee of 10€. For subscription services, payment is normally made by debiting the customer’s registered payment card, or invoice is sent to the user’s contact information electronically via e-mail. The customer is responsible for the use of the service and is obliged to pay fees for the access to and use thereof. The customer is responsible for payment liability and all use of the service until the loss has been reported.Ĭ) Do not sell or give further access to the service to 3rd partiesĭ) Do not use the service to cause inconvenience to Traxmate or other usersĮ) Keep Traxmate indemnified for any claims directed from 3rd party or customer’s users due to use of the serviceį) Obtain consent from all users who are connected by the customer to the service that they are connected and that in some cases it also means that position data will be collected. The customer must immediately notify Traxmate of a loss of username and / or password. Outside office hours, response delay can occur to the next working day.Ī) Enter the correct user information and keep it updatedī) Responsible for user identity and password not coming into wrong hands. Paying customers also have telephone support during office hours on weekdays at. For details see privacy policy.Ĭ) Protect the customer’s privacy by turning off the positioning function of the user if the user so requires.ĭ) Provide customer support via email and chat function. User data obtained through the use of the service may be used to improve the service and statistics at an anonymous aggregated level. Do not pass on any identifiable customer data or positions to any 3rd party without the customer’s consent. In case of lower availability during a calendar quarter, the customer owns 50% for the next quarter in case of a right to reduce the fee.ī) Protect customer integrity. Traxmate guarantees access to the service at least 99% per quarter excluding planned downtime. Planned downtime should, as far as possible, take place outside office hours. The service includes access to web service and is normally available 24 hours a day, with the exception of planned downtime. This agreement is called the Agreement.Ī) Give the customer access to the service. The services that the customer is billed for are hereinafter referred to as the Service. The customer, who registers and uses Traxmate’s services online, hereinafter referred to as the Customer. 559218-4864, hereinafter referred to as Traxmate.
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